Cancellation and Rescheduling Policy
I recognise that plans can change for many reasons. The following policy provides a general overview of how requests to reschedule booked dates or cancel an event will be considered. I encourage you to contact me about your own particular circumstances if a situation should arise for you.
In general, fees once paid are not refundable except under certain conditions outlined below.
Your deposit must be received before your date will be confirmed. The Cancellation and Rescheduling Policy will be provided to you in writing before payment of your deposit, and you are expected to make yourself familiar with these conditions.
Your final payment must be received before the date of your wedding.
Cancellation by Couple
Any request to cancel my services must be received in writing.
All paid fees will be forfeited upon cancellation except in the following circumstances:
Once a date is booked and your deposit is paid, if you need to change your date for any reason, I will make every effort to transfer your booking to your new requested date. Any request to reschedule your date must be received in writing. Please note that rescheduling is limited to once only.
Where this is possible and where your new date falls within the time left on the Notice of Intended Marriage, you will not incur any additional fee for the date change. Where your new date falls outside the time left on the Notice of Intended Marriage, you will incur a change fee to cover the costs of preparing and lodging a new Notice of Intended Marriage.
Where I am unable to provide my services on your new requested date, all paid fees will be forfeited except in the following circumstances:
Cancellation by Rebecca Kesby
In the event that I cannot fulfil my services for reason of illness or injury, I will provide you with an alternative Celebrant who can step in to complete the services, and I will hand over all relevant paperwork to enable them to perform the services.
In such circumstances where I have selected the alternative Celebrant and where your full fee has already been received, I will pay the costs of this Celebrant. Where only your deposit has been received, your full fee must be paid before these arrangements can be confirmed.
If you decline the alternative Celebrant or the full fee is not paid to me, I will refund all paid fees, less the cost of any work already completed, and I will not be responsible for the cost of the new Celebrant.
I will not be liable for any loss or damage, including any consequential loss or damage, arising from such cancellation.
Coronavirus Response – special conditions
In the case of Government imposed restrictions that force the cancellation or rescheduling of your event, I will carry over any paid fees and completed work to be applied to new dates requested by you within an 18 month period. Please note that rescheduling is limited to once only.
Where your requested new date falls outside the time left on the Notice of Intended Marriage, you may incur a change fee to cover the costs of preparing and lodging a new Notice of Intended Marriage.
Where I am unable to provide my services on your new requested date, I will refund all paid fees, less fees for the cost of any work already completed. Any refunds paid under this special condition will be processed into your nominated bank account one month after you submit your new requested date and I confirm in writing that I cannot provide my services. The refund is only paid if your rescheduling request meets these special conditions.
This special condition only applies if the event cannot legally be performed on the originally scheduled date. If cancellation or rescheduling is requested due to disruption or fear of proceeding with the event, the normal conditions will apply.
Use of Images
You agree to the use of photos or video from your event on my website and/or social platforms for the purposes of marketing my services. This includes images or video taken by me, or by others and provided to me. This clause should not be taken to imply that your images or video will definitely be used. If you request in writing that I do not use images or video for this purpose, I will comply with your request. Your written feedback may also be used in a similar way.